Refund policy

Last updated: 13 November 2026

30-day money-back guarantee

At CIRRA you have 30 days from the day your order is delivered to ask for a return and a refund.

Conditions

• Return the product unused and in its original condition, with its original packaging.
• Include your order number or proof of purchase.

How to request a return

Message us through our contact form with your order number and the reason for the return. We reply within 1-2 business days with the return address and instructions. Please do not send packages without contacting us first. Pack the product well and keep the proof of postage and tracking number.

Return costs

If the product arrives defective or is not what you ordered, we pay the return shipping. In all other cases, for example if you changed your mind, you pay the return shipping.

Refunds

Once we receive the product (or proof of postage for a defective or wrong item), we refund the product price to your original payment method within 14 days. Depending on your bank, it may take a few more days to appear in your account.

Defective or wrong items

If your order arrives defective, damaged or does not match what you ordered, message us through our contact form with your order number and photos of the product and packaging. We will send a replacement or give you a full refund, at no cost to you.

Exchanges

Want a different color? Message us within 30 days of delivery and we will help you swap it. The new item ships once the original, unused, is on its way back; return shipping for a color swap is paid by the customer.

Cancellations

You can cancel at no cost as long as your order has not shipped. Message us as soon as possible. Once shipped, it is handled as a return.